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Privacy Policy

Effective Date: 21 January 2026

Last Updated: 21 January 2026

1. Introduction

Welcome to DataHub Pvt. Ltd. ("DataHub," "we," "us," or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://datahub.com.np (the "Site") or use our services, including Co-location, Cloud Services (DataHub Cloud, Yeti Cloud), and Disaster Recovery solutions.

We adhere to the Privacy Act 2075 (2018) of Nepal and international best practices, including ISO/IEC 27001:2013 standards for information security.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you ("Personal Data") in the following ways:

A. Information You Provide to Us
  • Contact & Inquiry Forms: Name, email address, phone number, company name, and specific service requirements when you request a quote or contact our sales team.
  • Account Registration: Username, password, and billing details when you sign up for our Client Portal, DataHub Cloud, or Yeti Cloud (PaaS).
  • Support Requests: Information included in support tickets or communications with our 24/7 Local Support team.
B. Information We Collect Automatically
  • Usage Data: IP address, browser type, operating system, referring URLs, and pages visited on our Site.
  • Cookies and Tracking: We use cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. (See Section 7 for details).
  • Server Logs: Standard web server logs for security and performance monitoring.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provision servers, set up cloud environments, and manage co-location access.
  • Billing & Payments: To process payments in local currency (NPR) and generate invoices.
  • Communication: To send you technical notices, updates, security alerts, and administrative messages.
  • Security: To monitor our infrastructure for potential threats and ensure the physical security of our Data Centers (e.g., visitor logs for physical entry).
  • Marketing: To send you newsletters or offers about new services (only if you have opted in).

4. Data Storage and Security

  • Location: All data is processed and stored locally in our Tier-3 standard Data Centers located in Kathmandu and Butwal, Nepal.
  • Security Measures: We implement enterprise-grade security measures, including ISO 27001:2013 certified protocols, firewalls, encryption (in transit and at rest), and strict physical access controls (biometric access, 24/7 surveillance).
  • Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by Nepalese law.

5. Sharing of Information

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website or conducting our business (e.g., payment gateways), provided they agree to keep this information confidential.
  • Legal Compliance: If required by law, court order, or governmental regulation within Nepal (e.g., compliance with the Cyber Law of Nepal).
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

6. Your Data Rights

Under the Privacy Act 2075, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal and contractual obligations (e.g., tax records).
  • Opt-Out: Unsubscribe from our marketing emails at any time by following the instructions in the email.

To exercise these rights, please contact our Data Protection Officer at support@datahub.com.np

7. Cookies Policy

Our website uses cookies to improve user experience.

  • Essential Cookies: Necessary for the website to function (e.g., logging into the customer portal).
  • Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
  • Functionality Cookies: Remember your preferences (e.g., language or region).

You can choose to disable cookies through your browser settings, though this may affect the functionality of the Client Portal.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., partner technology providers). We are not responsible for the privacy practices or content of those external sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an "Effective Date" at the top of this policy. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

DataHub Pvt. Ltd.

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